Delivery
Shipping
Last updated 12 October 2026
We ship to the European Union, the United Kingdom, Switzerland, Norway, the United States and Canada. Delivery cost and time for your address are shown at checkout before you pay.
Costs and times
Orders are prepared within 1–3 business days of payment. The times below are carrier estimates from dispatch, in business days. Shipping prices are shown here in US dollars and converted into your chosen currency at checkout.
| Destination | Standard | Express |
|---|---|---|
| Portugal | USD 4.90 · 2–4 days | USD 9.90 · 1–2 days |
| Other EU countries | USD 8.90 · 4–8 days, tracked | USD 19.90 · 2–4 days |
| United Kingdom, Switzerland, Norway | USD 12.90 · 5–10 days, tracked | USD 24.90 · 3–5 days |
| United States, Canada | USD 14.90 · 7–14 days, tracked | USD 29.90 · 4–6 days |
If a delivery date is not agreed, we deliver within 30 days of the order at the latest. If we cannot, we will tell you and you may cancel and receive a full refund.
Tracking
When your parcel leaves us you receive an email with the tracking link. Jewellery is small: if a parcel needs a signature and you are out, the carrier leaves a notice for collection.
VAT, duties and import charges
- Deliveries within the EU: prices include Portuguese VAT (IVA) at 23 %. There are no customs charges.
- Deliveries outside the EU (United Kingdom, Switzerland, Norway, United States, Canada): you pay the same price, without EU VAT. Your country may charge import VAT, duties or a carrier handling fee on delivery; these are not included in our price and are paid by you to the carrier or customs. They depend on your country’s rules and the value of the order.
Lost or damaged parcels
We bear the risk until the parcel is delivered to you. If tracking shows no movement for 10 business days, or the parcel arrives damaged, write to support@treasovi.shop with your order number and, for damage, a photo of the parcel and its contents. We will send a replacement or refund you.
Wrong address
Please check the address at checkout. If you notice a mistake, email us straight away: we can change it until the order has been handed to the carrier.